Traviltu Travel Agency
Traviltu Travel Agency

Hotels Terms & Conditions



Types of accommodations

Providing you with access to view and book different kinds of temporary accommodations such as hotels, hotel apartments, villas, B&Bs, and hostels, Traviltu (will be referred to as Traviltu or ‘the website’ or ‘the company’ in future references) can be accessed through the mobile site, smartphone applications for iOS, Android and Windows.

Website booking

If you decide to make a reservation through Traviltu, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Traviltu to the email used to make the booking. Traviltu reserves the right to reject bookings as set out in the ‘Right to cancel’ section below.

Accommodation information

Information provided by Traviltu is sourced from numerous suppliers and accommodations. While Traviltu will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.

Prices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the accommodation details page under “Mandatory fees”.

Accommodation classification

The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Traviltu does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the website.

Right to cancel

Traviltu reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:

  •   Breach of Traviltu’s terms and conditions
  •   Accommodation closure
  •   Incorrect rate
  •   Force majeure events
  •   Trade or economic sanctions
  •   Embargoes, legal restrictions
  •   Fraud or theft
  •   Suspected criminal activity
  •   Submission of misleading or erroneous information
  •   Credit card problems
  •   Inappropriate behavior
  •   Threats or insults

If a booking is rejected or cancelled by Traviltu and a payment has already been made, the total booking value will be refunded.

We also reserve the right to bar (or “blacklist”) users from Traviltu’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.

Traviltu might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Traviltu is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.

Prices and additional charges by accommodations

Please be aware that all the prices mentioned on website and app are based on the dates and number of guests requested (unless indicated otherwise). Traviltu will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app, and display these additional tax recovery and service charges during the booking path.

The final amount a customer is requested to pay will be stated clearly before finalizing the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.

What is included in the rate is displayed on the website and app (under the room selection section or prior to the final booking confirmation) and/or in the confirmation email/voucher.

The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.

Insurance of any kind is not included in the rates.

Taxes collected directly at accommodation

Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app. However, it'll be mentioned in the provided accommodation description.

Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice.

Consumption fees

The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Traviltu and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.

During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.

Transportation fees

For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Traviltu does not organize any transportation service at the moment. This is always organized and offered by or on behalf of the accommodation, which is responsible for such transportation services. Traviltu does not assume any liability for the quality, safety, frequency or service levels of such transportation services.

For more information regarding whether or not a service is included, get in touch with our support team at [email protected]or the accommodation directly.

Pay now or ‘Pay later’

To offer more choice and better flexibility for your convenience, you might find that some rooms may have different options of when the payment for the booking is made, whether it is immediately or at a later date before the check-in date (‘Pay later’). Room options that can be paid for later will mention the following: ‘Pay later option available’. In this case, you’ll have the option to either pay later before the check-in date or right away. The ‘Pay later’ option is available on both the Traviltu website and app.


Book now, pay now

If you choose to pay immediately, the total amount of the booking will be deducted at the time of the booking in the currency the website offers (See the Currency Conversion section below for more info). Please note that your card must be valid and have sufficient funds in order to complete the booking. Some Traviltu vouchers are not valid for hotel bookings made using the ‘Pay later’ option and can only be redeemed with bookings that are paid for immediately.

Currency Conversion

Based on the web or app country selected, you will be charged in the local currency of the respective country. payments are charged in Emirates Dirhams Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.


Terms And Conditions


As we care about your rights, kindly review these terms and conditions carefully before using the website.

The website (henceforth referred to as Traviltu or ‘the website’ or ‘the company’ in all policies, T&Cs and FAQs), including the mobile site, smartphone applications for iOS, Android and Windows is operating in the UAE under its UAE entity,


Terms of Agreement:

By accessing and using the website and app, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website and app in accordance with all terms and conditions herein.

Modification of Terms:

Traviltu tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on the Traviltu website.

The website contains information about the products and services Traviltu and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions.

Site Availability:

While the website uses all reasonable endeavors to make the website and associated services available, the website cannot guarantee that they will operate continuously or without interruption.

Disclaimer of Warranties and Limitation of Liability:

The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is Traviltu and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.

Acceptable Use:

When using the website you declare and agree:

  • To use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.
  • To use the website services to make only legitimate reservations.
  • You are at least 18 years of age and you possess the legal authority to create a binding legal obligation.
  • You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • Not to make any false reservation or any reservation in anticipation of demand. The website may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
  • Not to deface, alter or interfere with the front end "look and feel" of the website or the underlying software code.
  • Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
  • To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.
  • Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
  • Not to post, distribute or otherwise upload any defamatory, libelous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
  • Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
  • Not to obtain or attempt to obtain unauthorized access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.
  • Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
  • Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.
  • Violate this Agreement or any applicable legislation in any other manner.
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
  • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
  • Falsify the origin or source of software or other material contained in a file that is uploaded.
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
  • Use this website or its contents for any commercial purpose;
  • Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  • ‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorization.
  • Not to host, display, upload, modify, publish, transmit, update or share the following:
    • Information belonging to another person for which the user does not have any right.
    • Information that is hateful, grossly harmful including harmful to minors, pedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
    • Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
    • Information that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
    • Information that threatens the unity, integrity, defense, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or insults any other nation.
    • Information that impersonates another person.

If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Traviltu reserves the right to:

  • Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
  • Delete any material or content which you may have posted without notice to you;
  • Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website;
  • Cancel any bookings and/or reservations that you may have with Traviltu without reference to you;
  • Report your activities to an internet service provider or relevant authorities;
  • Take legal action against you.

Copyright and Trademarks:

All content of the Traviltu website is subject to copyright.

The website is for your personal and non-commercial use. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.

The website, sister companies’ names, and any other product or trade names of Traviltu referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mobile Terms:

By using Traviltu mobile apps to access the Traviltu and/or any other sister Company Services (the "Mobile Service"), you accept and agree to be bound by the terms and conditions of the Traviltu website, herein this section, in addition to the rest of these Terms of Service. Your continued use of the Mobile Service is conditioned upon your compliance with these Mobile Terms.

By using the Mobile Service, you understand and agree that Traviltu has no obligation to maintain, support, upgrade, or update the Mobile Service, or to provide all or any specific content through the Mobile Service. You further understand and agree that we may access, collect, and use information, which may include personally identifiable information, which your mobile device automatically makes available to our mobile app, consistent with our Privacy Policy.

Use of Credit Card:

  • We accept all major credit cards and debit cards. You can make bookings on the website for passengers other than yourself.
  • We accept credit cards issued across various geographies. However, we may keep certain credit cards issued by certain countries blocked on our website / mobile apps during the booking process.
  • We accept debit cards that have been unlocked by the respective issuing banks to be used on e-commerce websites. In case your debit card does not work on the site / app kindly contact your issuing bank to get it activated. Banks may replace your old debit card with a new one that allows you to transact on e-commerce websites.
  • Your credit card / debit card will be debited when you click on the confirm button. The tickets shall be delivered to you to your registered email address once the payment has been confirmed by our payment gateway.
  • Disclaimer: Traviltu accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorized access occurring in connection with the provision of credit / debit card data. Traviltu will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit / debit card usage on this website even if Traviltu has been advised of the possibility of these damages.

We will make every effort to maintain confidentiality when securing an online or mobile payment. This covers the security of your credit card details and other personal information. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.

Fraud Management:

If your booking or account shows signs of fraud, abuse, or suspicious activity, the website may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Traviltu accounts. If you have conducted any fraudulent activity, the website reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Traviltu Customer Care.

The website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Traviltu’s systems, as well as its clients’ interests, are and remain, well-protected. Towards this end, Traviltu may take various steps to verify and confirm the authenticity, enforceability and validity of bookings placed by you. If Traviltu, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, and then Traviltu may cancel the said bookings at any time before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Traviltu.

Conditions of Carriage:

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned.The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.

Privacy Policy:

Please click here to view our Privacy Policy.

Flights Terms & Conditions:

Please click here to view our Flights Terms & Conditions.

Hotels Terms & Conditions:

Please click here to view our Hotels Terms & Conditions.

Indemnity & Limitation of Liability:

As a condition of use of the Traviltu website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

In no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third-party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the site (including any and all materials) or any reference sites, or (iv) any other interactions with the website, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or Two hundred Dirhams (AED 200), whichever is less.


The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Traviltu.

Links to Third-Party Websites:

The website may contain links and pointers to internet sites maintained by third parties. The website does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us.

You assume sole responsibility for use of third-party links and pointers.


If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.

How to reach traviltu:

Choice of Law and Jurisdiction:

Your use of the website and the terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location.

Value added tax (VAT):

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable from 1st January 2018, on selected products and services that can be purchased on our website, as per the UAE law. For more information, please visit our FAQs here.

My Wallet:

Traviltu Wallet is a convenient way to earn and redeem points on hotel and flight bookings. It acts as a virtual storage of your discounts in the form of points.Every now and then, Traviltu will roll out offers that offer cash-back in the form of Wallet points. In certain offers, you may get a split-voucher code that you can use to get an instant discount on your current booking in addition to cash-back as points added to your Wallet. Other offers may only give a cash-back without a discount. You can use these special voucher codes to earn points on your booking.

The points you earn will be added to your Wallet and displayed in the equivalent AED value. Every point earned equals AED 1.

You can use your Wallet points balance to pay for future hotel and flight bookings.

By opting to earn or redeem Wallet points on Traviltu bookings, you acknowledge that you have read and agreed to these terms & conditions:

Earning Wallet points:

  1. Points can be earned on the UAE version of our website and app as well as through our call center.
  2. You can only earn Wallet points on flight bookings and hotel bookings that are paid for immediately. Wallet points cannot be earned on holiday package bookings and ‘Pay Later’ hotel bookings.
  3. You will receive the points once you complete your booking.
  4. When making a booking, you must be logged in to your Traviltu account to be able to earn Wallet points. If you are not logged in, you won’t be able to earn Wallet points. Please contact us and we will link the booking to your account and allocate the points to your Wallet. However, please note that this process may take up to 5 days.
  5. You must use the special voucher code when making your booking to be able to earn points.
  6. If you used the special voucher code when making a booking online, but didn’t have an account, you will not be able to earn Wallet points. However, once you create an account with the same email address or mobile number you used for your booking and verify it, we will automatically link your previous orders so you will earn your Wallet points as well. Please note that Wallet points for every promotion have an expiry date and every expiry date is calculated based on the payment date of each booking.
  7. Bookings paid for by Wallet points are not eligible to earn Wallet points.
  8. You cannot use multiple voucher codes in a booking or earn Wallet points in conjunction with auto-applied discounts.
  9. Every promotion that you can earn Wallet points through has a set expiry date for the points, which will be conveyed in the offer. You will not be able to use the points after the expiry date.
  10. Points are non-transferable and cannot be exchanged for cash.

Redeeming/pay using Wallet points:

  1. Points can be redeemed on the UAE version of our website and app only.
  2. You can only redeem Wallet points on flight bookings and hotel bookings that are paid for immediately. Wallet points cannot be redeemed on holiday package bookings and ‘Pay Later’ hotel bookings.
  3. When making a booking, you must be logged in and your account must be verified. If you aren’t logged in and your account isn’t verified, the Wallet will not appear on the payment page as a payment option and you will not be able to redeem any points.
  4. Wallet points cannot be used in conjunction with a voucher code or auto-applied discounts.
  5. Bookings paid for by Wallet points are not eligible to earn Wallet points.
  6. Points are non-transferable and cannot be exchanged for cash. They can only be redeemed towards bookings on Traviltu.
  7. Bookings can be paid in full by Wallet points if you have sufficient balance. If you do not have enough balance to cover the total booking amount, the remaining amount will have to be paid by card or Apple Pay (on iOS).
  8. If your booking total has decimals e.g. AED 1000.50, then points used will be rounded as follows:
    1. If .50 or greater than .50 - round up. An extra point will be deducted from your Wallet balance (as per the above example, you will be charged 1001 points)
    2. If .49 or less than .49 - round down. The remaining decimal amount will be covered by Traviltu (as per the above example, you will be charged 1,000 points and Traviltu will take care of the remaining amount)

Cancellations and amendments

  1. If you cancel a booking that you paid for using Wallet points and the booking is eligible for a refund as per its cancellation policy, the points you used will be refunded to your Wallet after deducting cancellation and service fees. Wallet points can only be refunded to the originally used Wallet and are non-transferable and cannot be exchanged for cash. Refunded points have a validity of three months from the date of refund, if not mentioned otherwise.
  2. Bookings with a non-refundable cancellation policy are not eligible for refunds, regardless of the payment method.
  3. Any booking amendments cannot be paid for using Wallet points.

General T&Cs

  1. Traviltu reserves the right to amend or cancel this programmer at it sole discretion.
  2. Traviltu will not be responsible or liable for any loss, damage, misuse or unauthorized access occurring in connection with earning or redeeming Wallet points or any action or decision you make based on the information available on the Traviltu website and app about Wallet points.

Please read our FAQs to learn more about My Wallet.


Traviltu may provide you with notices and communications by email, regular mail or postings on the site or by any other reasonable means. Except as otherwise set forth herein, notice to the website must be sent to [email protected]

Privacy policy



Information collection and use:

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website (henceforth referred to as Traviltu travel agency) which also comprises of the mobile site, smartphone app platforms such as iOS, Android and Windows (altogether referred to as “site”), you consent to this use. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

What information will we collect?

When you use services provided on this website and/or mobile application, you will be asked to provide certain information:

  • Personal information, which includes your email address, name, phone number, device ID and IP address.
  • Transactional information, such as itinerary details.
  • Booking information, such as travel destination and dates.
  • Credit/debit card information for payments.
  • Other information, such as your browsing activity on the website and mobile app.

We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.

Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.

We will use this information in the following ways:

  • To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
  • To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
  • To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us. To answer any queries which you may send to us by e-mail.
  • For direct marketing purposes. To enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the Traviltu travel agency newsletter or updates.
  • To personalize your experience and give you a better service (your information helps us to better respond to your individual needs).
  • To improve the user-friendliness of the site (we continually strive to improve the site offerings based on the information we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) and for website traffic analysis.
  • To administer a contest, promotion, survey or other site features.
  • To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
  • To respond to queries of the authorities with regard to your accessing of the site and services availed by you.
  • Automatic logging of session data

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Who do we share your information with?

  • Our customer support offices in the network.
  • Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
  • Customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
  • Third party organizations involved in credit card authorization.
  • With authorities, if we have a legal obligation to do so.
  • Our employees and agents to do any of the above on our behalf, now or in the future.
  • The companies within our corporate family and with our parent company and corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.

Transfer of your personal information:

In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfill a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.

What you need to know when using the Traviltu mobile and tablet apps (the 'mobile apps'):

When you use a mobile app, we collect and use information about you in the same way and for the same purposes as we do when you use our website.

In addition to the same information we collect and use when using the Traviltu website, we also use some other information that we collect automatically when you use our mobile apps. Specifically:

  • We collect information about mobile app functionality that you access and use. This allows us to identify those areas of the mobile app that are of interest to our customers so that we can refine and continuously improve the mobile app. The information we collect for this purpose does not enable us to directly identify you.
  • Each mobile app also sends us the device's unique device identifier (or "UDI"), a sequence of numbers or characters that are unique to your mobile device, as well as the unique Identifier for Advertisers (IDFA) and Identifier For Vendor (IDFV). We use this only on the first opening of the mobile app so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective banner ads and other marketing tools.
  • When you use a mobile app, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby hotels or airports. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. It may also be used for geo-targeting purposes to deliver relevant marketing messages to you and enhance your experience. You can switch off the mobile app’s access to your location at any time through your phone settings menu. This might however restrict usage of any location-dependent services or options available on our mobile app.
  • You always have the ability to control what information a mobile app sends to us. You can exercise this control either by changing the settings of the mobile app under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the mobile app from your mobile device entirely and access our services through our website.
  • At times, we record your booking process to understand booking behavior and improve our product. However, we do not record sensitive information such as card details.


Cookie Policy


There is a technology called "cookies" which may be used by us to provide you with customized information from Traviltu websites or mobile application. A cookie is an element of data that a website or mobile application can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Traviltu’s websites or mobile application more user-friendly by, for example, allowing us to take you to the language site of last use so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set it up to notify you when you receive a cookie, so you can decide whether to accept it.

Account and data deletion

If you’d like to request for account or data deletion, you can do so by contacting us through our call center and WhatsApp channel. You can also delete your account through our iOS app. simply sign in with your registered email address or mobile number, and you can find the delete option within your profile details.

Flights Terms & Conditions



Website Bookings:

You can book for a limited number of travellers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call center or our offices.All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.


Travel Requirements:

Some destinations booked through the Traviltu website might require a visa. Obtaining such visas is the responsibility of the traveller. You must also have a valid passport with an expiry date that's accepted in all the countries you're planning to visit. More information on passport and visa requirements is available at the embassy of the destination you're travelling to.

The displayed fares may not include individual charges such as departure taxes, airport taxes, and passenger service charges. These charges are imposed by the airport or the aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.

You are also advised to check with your doctor whether you are required to undergo immunization prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.



1. Cancellations can be requested by contacting our Customer Support Team at 920000997.

2. Cancellations are typically accepted up to 7 days prior to departure, but it may depend on the package. The policy may vary across different packages so please refer to the specific package’s cancellation policy before booking.

3. The flight part & insurance for the holiday package are non-refundable after the booking is paid and confirmed.

4. Whether a package is refundable, partially refundable or non-refundable depends on its cancellation policy. However, in most cases, the following rules apply depending on the date of cancellation:
Land services (Hotel, Transfers, Tours & Excursions):

Ø   Fully refundable up to 14 days prior to departure date.

Ø   Subject to a fee of 50% of the total amount from 7 to 14 days prior to departure date.

Ø   Subject to a fee of 100% of the total amount from less than 7 days prior to departure date.

Ø    Subject to a fee of 100% of the total amount in case of no show and early departure.

5. Rates are subject to availability at the time of booking.

6. The flight timings may result in you arriving early or departing late from your hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.

7. Traviltu reserves the right to modify or change the hotel in your reservation to another hotel from the same category in any force majeure cases (overbooking, blackout dates).

8.    All flights are subject to the airline’s conditions of carriage.


9. Traviltu does not take any responsibility on the VISA services for packages. The customer needs to ensure that he/she is carrying relevant immigration documents on his/her own.


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